Our History
1997 Shanghai Tengzheng Electric, formerly known as Yueqing Huawei Transformer Factory, is a subsidiary of China Changan Group and was founded in 1997
2002 The current transformer products produced by Huawei Transformer Factory in Yueqing City have obtained the first batch of metrological license certification and enjoy a high reputation in China
2009 Tengzheng International Electric Co., Ltd. was established in Shanghai and renamed as "Tengtai". Its products include surge protectors, high and low voltage transformers, etc. Its sales network covers domestic and foreign markets
2013 The company has been rated as a national high-tech enterprise, the "Tengtai" trademark is a well-known trademark in Zhejiang Province, and the company's surge protector has obtained multiple domestic and foreign trial and test certifications. The company has obtained IS09001 certification
2017 Shanghai Tengzheng Electric established Tengtai Electric Co., Ltd. in Zhejiang. In the same year, the "Tengtai" trademark became a well-known trademark in China, and a product research and development laboratory was established in alliance with higher education institutions
2018 Continued glory...
Our Factory
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Tengtai brand operator TengTai International Co., Ltd. was founded in 1984. After 30 years of market development and development, it has become a large-scale modern private electrical appliance enterprise integrating manufacturing, scientific research, trade and service. It has three major holding subsidiaries. (Zhejiang Tengtai Electric Co., Ltd., Warwick Transformer Factory, Zhejiang Tengtai Import & Export Co., Ltd.), a Sino-foreign joint venture company; 58 member companies, more than 600 cooperative units. The products are mainly involved in surge protectors, high and low voltage transformers, zero sequence transformers, reactors and so on. The company's brand of lightning protection products and transformers have hundreds of agents and huge sales outlets in various provinces across the country.
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TengTai brand guarantee
In the long-term practice, we have led the understanding and cultivation of the market with advanced concepts and actions, created a new concept of market expansion, established a nationwide marketing network, and formed a strong brand competitiveness. The company has strong technical production capacity, and has many domestic production lines with leading technology level, as well as surge protector lightning current shock transmitter and transformer calibrator, pressure gauge, and PD instrument. Through cooperation with foreign first-class design institutes, the company introduces world-class equipment, supplemented by imported high-quality PC materials and exquisite production industry, to create products that are close to users and lead the market. With strong technical research and development strength and humanized management concept, the company is committed to providing high quality products to users. The company strictly implemented the ISO9001:2000 international quality management system standards, and took the lead in passing the transformer measurement and measurement certification issued by the State Metrology and Supervision Bureau, and the surge protection type test report of the Beijing Lightning Protection Device Test Center in an effort to increase Quality products and high-quality services constantly remind the brand of visibility and reputation. With the acceleration of the pace of world economic development, the company will continue to integrate resources in the future, and in the spirit of serving the whole society and serving consumers, we will continue to provide customers with more perfect products and more intimate services. . We warmly welcome the presence of people from all walks of life. We firmly believe that through unremitting efforts and persistent pursuit, we will continue to make progress with the times.
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TengTai quality sales
The company has a modern enterprise management and scientific research personnel. The products have passed the ISO9000 system certification, the national compulsory certification measurement and certification MC, the export CE, and the lightning protection products are filed in various provinces across the country. At the same time, they have imported advanced foreign inspection equipment and strictly controlled the quality. The company's products have been well received by new and old customers.
Tengtai International Electric, based on more than 30 countries and regions such as the United States/UK/France/Spain, is not only a product but also a quality.
Our Product
- Level of lightning surge protector series
- The secondary lightning surge protector series
- Intelligent lightning protection device
- Network and signal lightning protection device
- Reserve surge protector
- Photovoltaic (pv) surge protector
- Photovoltaic reclosing
- Since multiple undervoltage protector
- 0.66 kV low-voltage current transformer
- 10 kv high-voltage current transformer
- 10 kv voltage transformer
- 35 kv high-voltage current transformer
- Combined transformer (metering box)
- Double power source automatic switch
- The fire monitor electronic transformer
- Electrical Fire Current Limiting Protector
Product Application
Complete set of switchgear, photovoltaic combiner box, energy storage equipment, high and low voltage complete set of switchgear, distribution box, fire power box
Production Equipment
Winding machine, ultrasonic machine, sealing glue moving machine, laser marking machine, sealing machine, riveting machine
Production Market
Southeast Asia, South America, Europe, Africa
Our service
1, Pre sales service
Pre sales service mainly solves customers' questions about products, activities, prices, gifts, and other information before purchase, in order to facilitate orders and confirm the accuracy of information. The specific content includes:
- Warm reception: When customers inquire for the first time, it is necessary to greet them warmly and then answer questions or proactively understand their questions.
- Detailed answer: Answer the questions asked by the customer in order, and do not answer irrelevant questions. Provide accurate information to the customer and understand their true doubts.
- Guided ordering: After the customer has no other questions, actively guide them to add the required products to their shopping cart, follow the store to receive coupons and place orders. If there are any promotions, proactively inform the customer of the details of the promotions.
- Verify order: After the customer places the order, actively confirm with the customer that the order information is correct. If there are any errors in the order, cooperate and make timely modifications. If the customer hasn't taken a picture for 5-8 minutes, you can proactively contact them to urge payment.
- Ending the conversation: After confirming that the customer has no other questions, proactively send a concluding statement to improve the consultation process. The concluding remarks can be diverse, such as guiding customers to sign for positive reviews, introducing product usage methods, sending blessings, etc., with the aim of leaving a good impression on customers.
2, In sales service
In sales service is mainly to ensure that orders are shipped on time and to solve problems that occur during the transportation of goods for customers, such as slow flow of goods, lost items, address changes, refunds during transit, etc. The specific process includes:
- Understand the issues: Understand the problems encountered by customers during the order delivery and logistics process.
- Verification status: Prioritize verifying customer orders and logistics information.
- Problem solving: If it involves other departments, it is necessary to provide timely feedback and inform the customer of the solution to the problem, so that the customer can pay attention to the progress information. Simultaneously assigning responsibilities and gaining customer understanding.
3, After sales service
After sales service is mainly aimed at solving problems that arise after customers sign for goods, providing quality solutions to problems, and preventing or resolving customer behavior such as negative reviews, complaints, and dissatisfaction caused by after-sales issues. The after-sales service content specifically includes:
- Reception and handling: Listen to customer's description of after-sales issues, and synchronously check the pre processing and order details.
- Emotional Comfort: If there are after-sales problems with the product, the customer's mood will be affected. Customer service needs attentive service to solve the customer's after-sales worries and comfort their emotions.
- Explanation of reasons: Explain relevant knowledge points to customers, proactively sort out the reasons for problems objectively, and reduce the psychological burden on customers.
- Provide solutions: Provide a reasonable handling plan and prepare 2-3 options for customers to choose from.
- Final care: After the problem is resolved, it is necessary to consider whether the customer will give a positive or negative review due to this issue. We will provide the final care for the customer, express apologies and gratitude, and try our best to gain their understanding.
In addition, after-sales service also includes handling negative reviews correctly, providing refined services, implementing value-added services, and establishing effective remedial services. Overall, pre-sales service focuses on sales, in sales service focuses on follow-up, and after-sales service focuses on service. Each position's process complements each other, working together to provide customers with a high-quality service experience.